The is is a dishonest operator who has misled and repeatedly lied to me – all my email communications with the seller is listed below in separate blocks. In a nutshell:
1. I purchased an item (Rubberized Glue – ID: 254355360628) on 18 MARCH 2020 (more than 6 months ago), but it was NOT sent as I learned in a subsequent email.
2. On 3 June, I was told that the product will be sent and I will receive it within 25-30 days, and that did not happen. I was unable to track the item with the tracking number provided.
3. On 10 August I was told that a reshipment will be arranged and I will receive the product within 15 days. There was no tracking provided. I still haven’t received the product.
4. I asked for a refund. On 1 September, I was told that I was given priority to a full refund. No refund was given.
5. I followed up on 9 September and was told that “the system is processing a refund” – just another lie. No refund was ever processed.
MY ADVICE TO ANYONE DEALING WITH THIS SELLER.
This is a shrewd operator who knows how to play the system. Avoid them at all costs.
| New message from: kissbuyonline (305,591) Sent 10-Sep-20 “Dear customer, Thank you for your understanding, the system is processing a refund, please wait patiently. Have a nice day!” kissbuyonline Team |
From: breaksol
To: kissbuyonline
Sent date: 09-Sep-20 20:18:01 AEST
| Dear kissbuyonline, This is WRONG. So far, nothing you have said has come true. Here is my experience: 1. I purchased the item (almost SIX MONTHS ago) on 18 MARCH 2020, but you did not send it. 2. On 3 June, you told me you will send the product and I receive it within 25-30 days, and that did not happen. I was unable to track the item with the tracking number you provided. 3. On 10 August you said that a reshipment will be arranged and I receive the product within 15 days. There was no tracking provided. Now, 30 days later, I still haven’t received the product. 4. On 1 September, you said you have given priority to a full refund. More than a week has passed and you have still not refunded. I am beginning to doubt your integrity. Please refund within 24 hours. I don’t want to open a fraud case against you, or give you a bad review, or take any other disciplinary action. Let’s end this matter peacefully. – breaksol |
From: kissbuyonline
To: breaksol
Sent date: Sep-02-20 01:02:23 PDT
| Dear breaksol, “ Dear buyer , We will issue a refund to you within 72 hours, please wait for it patiently and kindly let know if any question. Thanks. “ – kissbuyonline |
From: breaksol
To: kissbuyonline
Sent date: 01-Sep-20 22:21:26 AEST
| Dear kissbuyonline, Thank you. Please refund. If I receive the item, I will certainly pay you for it. Honesty is important to me. Also, I will not give you neutral or negative feedback. – breaksol |
From: kissbuyonline
To: breaksol
Sent date: Sep-01-20 02:03:43 PDT
| Dear breaksol, Dear customer, we regret to learn that you have not received this item. Due to the delay of the goods, we hope you don’t have to worry too much about money, we have given priority to full refund. After receiving the parcel, would you please return the price to us? Hope you can not give us any neutral or negative feedback, we will serve you wholeheartedly, thank you very much. – kissbuyonline |
From: breaksol
To: kissbuyonline
Sent date: 01-Sep-20 12:39:00 AEST
| Dear kissbuyonline, OK, I have waited and waited and waited… and I am still waiting. I trusted you every time you said you will send the product. The last time you said: “We promise a full refund if you still don’t receive the second one after 15 business days, is that OK?” and I agreed. Three weeks have now passed since you made that promise… and there is still no product. Please REFUND my payment. (If the product does arrive at a later date, I will advise you and pay accordingly). Let’s end this issue on good terms. Thanks. – breaksol |
From: kissbuyonline
To: breaksol
Sent date: Aug-11-20 02:01:36 PDT
| Dear breaksol, “It’s our pleasure to serve on you. Hope you will receive the item soon and have a nice experience with us. Please write to us anytime if any question. Have a nice day! “ – kissbuyonline |
From: breaksol
To: kissbuyonline
Sent date: 10-Aug-20 21:34:19 AEST
| Dear kissbuyonline, Certainly I will let you know when I receive the item AND give you positive feedback for your persistence in getting the item to me. Thank you! – breaksol |
From: kissbuyonline
To: breaksol
Sent date: Aug-10-20 02:01:28 PDT
| Dear breaksol, “””Thank you for the response, a reshipment will be arranged within 48 hours, generally it will take 15 days to be delivered, please kindly wait and keep us informed once you receive it. Once again, we sincerely apologize for any inconvenience this may have caused，but a positive feedback from you will be much appreciated. “” “ – kissbuyonline |
From: breaksol
To: kissbuyonline
Sent date: 08-Aug-20 20:15:01 AEST
| Dear kissbuyonline, That is OK. I do need the item. Please resend it. Thanks. – breaksol |
From: kissbuyonline
To: breaksol
Sent date: Aug-08-20 03:00:46 PDT
| Dear breaksol, “Dear customer, We are so sorry to let you wait so long time, but we believe that you bought the item because of love or need. Normally the shipping time is about 20-45 working days, sometimes it might be delayed due to the custom security check. How about giving both of us one more chance: let’s ship the item again by faster shipping with free charge? We promise a full refund if you still don’t receive the second one after 15 business days, is that OK? Thank you “ – kissbuyonline |
From: breaksol
To: kissbuyonline
Sent date: 07-Aug-20 18:24:07 AEST
| Dear kissbuyonline, Please RESEND. I am disappointed that this is the 3rd time I have to wait for the product. Please provide a tracking number that I can track the product myself. Also, let me know when I can expect the product. Thank you. – breaksol |
From: kissbuyonline
To: breaksol
Sent date: Aug-07-20 01:00:32 PDT
| Dear breaksol, “Thank you for your confirmation. Please accept our sincere apologies. In order to resolve the problem, we would like resend to solve the problem for you. Please reply to us and then we will go further step to a final solution. Thanks for your cooperation. Have a nice day!” – kissbuyonline |
From: breaksol
To: kissbuyonline
Sent date: 06-Aug-20 12:13:39 AEST
| Dear kissbuyonline, I await your prompt reply. – breaksol |
From: kissbuyonline
To: breaksol
Sent date: Aug-05-20 03:00:43 PDT
| Dear breaksol, “Dear customer we are very sorry. We are checking for you. thanks for your patience.” – kissbuyonline |
| New message to: kissbuyonline From: breaksol To: kissbuyonline Sent date: 04-Aug-20 I STILL HAVEN’T RECEIVED THIS ITEM. Postal service is very good in Sydney. On 3rd June, you told me: “Thank you for your reply, we will resend it within 48 hours, and it will probably be delivered within 25-30 days, please wait for it after receiving it, and inform us in time. We apologize for any inconvenience caused again” On 4th June, you said: Dear customer, You could check where your item is with the tracking number [ SY13942674131 ] by clicking this website link,( http: www.17track.net/en ) If there are any other questions, please feel free to tell us. It’s our great pleasure to serve you. Have a nice day. ” The tracking number never worked! On 22nd June, you checked and said “Hope you will receive the item soon”. It’s now 4th August and I am still waiting for the item. I can’t track it, but it seems that you can. This is unacceptable. Please tell me where it is and when I can expect to receive it. I await your response. |
| Message from eBay Sent 04-Jun-20 The seller has responded to you and offered another solution to solve this issue. Seller’s message: “”Dear customer, You could check where your item is with the tracking number [ SY13942674131 ] by clicking this website link,( http: www.17track.net/en ) If there are any other questions, please feel free to tell us. It’s our great pleasure to serve you. Have a nice day. ” ” If you’re satisfied with this solution, please let the seller know by sending a message in the Resolution Centre. If you don’t want to accept this offer, we encourage you to contact the seller and offer a solution that you’d be happy with. |
| Message from eBay Sent 03-Jun-20 The seller has responded to you and offered another solution to solve this issue. Seller’s message: “”Thank you for your reply, we will resend it within 48 hours, and it will probably be delivered within 25-30 days, please wait for it after receiving it, and inform us in time. We apologize for any inconvenience caused again” ” If you’re satisfied with this solution, please let the seller know by sending a message in the Resolution Centre. If you don’t want to accept this offer, we encourage you to contact the seller and offer a solution that you’d be happy with. |
| 01-Jun-20 I advised eBay that I did not receive the item I ordered viz. Universal Glue Strong Rubberized Waterproof Repair Adhesive Order number: 15-04687-24014 Seller: kissbuyonline Quantity: 1 Request #: 5235221495 Request opened: 1 Jun 2020 |